Got Hacked?
Don't panic. We'll help you step by step.
Emergency?
If you're in an emergency situation right now, follow our step-by-step guide. For personal help, fill in the form below.
Actieplan
What to do now — 7 immediate steps
Follow these steps in order for the best protection
Stay calm and act fast
DIRECTPanic doesn't help. Take a deep breath. Every minute counts, but hasty decisions make things worse. Read all steps first.
Disconnect from the internet
DIRECTDisconnect your device from wifi and mobile data. This prevents further data theft and the spread of malware to other devices.
Change your passwords
DIRECTStart with your email password (most critical), then banking, then other accounts. Use a different, secure device if possible.
Enable two-factor authentication
Enable 2FA on all critical accounts: email, banking, social media. This prevents attackers from logging in again, even if they know your password.
Contact your bank
If your banking details were stolen or if there are suspicious transactions, immediately call your bank (number on the back of your bank card).
Scan for malware
Run a full virus scan with Malwarebytes (free) or Windows Defender. Remove all found threats.
File a report
File a report with the police (online or at the station) and report to your national cybersecurity authority.
Hulplijnen
Important contacts
Persoonlijke hulp
Request personal help
Need more help? Fill in this form and we'll contact you as soon as possible.